Text & chat prompt
Customer support reply templates
Customer support reply templates: a free, copy-paste prompt for ChatGPT, Gemini and Claude. Paste the prompt and replace each [BRACKETED] field with your own details.
The prompt
Create a set of eight customer support reply templates for [BUSINESS TYPE]. Cover: order delay, wrong item, refund request, product question, service outage, feature request, angry customer and a request to close a resolved ticket. Each one should be under 90 words, empathetic, state the next step clearly and include [PLACEHOLDERS] for names and details.
Pro tip: Personalise the first line every time so templates never read like templates.
How to use this prompt
- Open ChatGPT and start a new chat.
- Paste the prompt.
- Replace each [BRACKETED] field with your real details and paste in your own text where asked.
- Reply with follow-ups such as "make it shorter" or "make it sound more like me".
Prompt at a glance
- Category
- Text & chat
- Works with
- ChatGPT · Gemini · Claude
- Length
- 55 words
- Fields to fill in
- BUSINESS TYPE, PLACEHOLDERS
- Last updated
Frequently asked questions
Which AI tools work with this prompt?
It is written for ChatGPT, Gemini and Claude. Paste it into your preferred tool and adjust the wording if the result is off.
What do I need to fill in?
Replace these fields before you send it: BUSINESS TYPE, PLACEHOLDERS. Each field shows an example in the prompt.
Should I paste private information into the prompt?
Only what the task needs. Remove names, contact details and other sensitive data before pasting a resume or document into any AI tool.
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