Updated: 4 November 2026

Ask for a refund or a return politely

This prompt writes a refund request. You give the store, item and order number, purchase date, what is wrong, their policy if known and whether you want a refund, exchange or repair.

text-refund-request — chatgpt — 57 words

Write a refund request.

Store: [NAME]
Item and order number: [DETAILS]
Date bought: [DATE]
Problem: [WHAT IS WRONG]
Their policy (if known): [POLICY]
What I want: [REFUND / EXCHANGE]

Short, calm and specific. Reference the policy, attach proof and make one clear request with a date to reply by. Also write a shorter version for live chat.

Edit in the builder Copy & open ChatGPT ↗Copy & open Gemini ↗Copy & open Claude ↗

A calm tone with clear proof gets faster results than an angry one.

Get a better result

What you will get

A short, calm refund or exchange request with the order details, the problem, the store’s policy, a clear ask and a reply-by date, plus a shorter version you can paste into live chat.

Common mistake

It quotes a policy you have not read.

Fix: Paste the store’s actual returns text in the policy field. If you leave it blank, the AI may make up a time limit.

Also watch for

Consumer rights are stated wrongly. Name your country and check its consumer rights site before quoting any law. Return rights differ a lot between places.
The proof is not mentioned. List what you will attach, such as the receipt and two photos of the fault, so the request is complete in one message.

Try a variation: ask for a partial refund

Change what you want to a partial refund for a small fault you are willing to live with, and ask for a fair amount with a reason.

Still not right? Reply with this

Write a short “second request” version with the original date in the subject line, for sending if there is no reply by my deadline.