Updated: 31 October 2026

Write an FAQ page for your product

This prompt writes a ten-question FAQ for your product or service. You describe it, list common worries such as price, delivery, returns or safety, and give your key policies. Copy real customer questions in for better results.

text-product-faq — chatgpt — 54 words

Write an FAQ section for [PRODUCT OR SERVICE].

What it is: [DESCRIPTION]
Common worries: [PRICE, DELIVERY, RETURNS, SAFETY, ETC.]
Policies: [KEY POLICIES]

Write 10 questions customers really ask, with answers of 2 to 3 sentences each in a friendly, direct tone. Put purchase-stopping questions first. Finish with a line pointing to support at [CONTACT].

Edit in the builder Copy & open ChatGPT ↗Copy & open Gemini ↗Copy & open Claude ↗

Copy real customer questions from your inbox or DMs to replace the guesses.

Get a better result

What you will get

Ten customer questions with short, friendly answers of two or three sentences, ordered so the questions that stop a purchase (price, delivery, returns) come first, ending with a line to your support contact.

Why it works

An FAQ earns its place by removing the doubts that stop someone from buying, so the prompt asks for those questions first rather than in random order. The two to three sentence limit keeps each answer scannable. Supplying your real policies matters most: an FAQ is one of the few places a customer may later quote back at you, so the wording has to match what you actually do.

Common mistake

The answers promise things your policy does not say.

Fix: Paste the exact refund and delivery terms into “Policies”. The AI fills gaps with typical promises, such as free returns, which you may not offer.

Also watch for

The questions sound invented. Paste five or six real messages from customers, as the tip suggests. The wording people use is the wording they will search for.
Every answer starts with “Great question”. Ask for answers that open with yes, no or the number, then explain in one sentence.

Try a variation: service business

Use it for a service instead of a product: replace delivery and returns with booking, cancellation, what to bring and how long a session takes.

Still not right? Reply with this

Check every answer against the policies I gave you and list any line that promises more than they say. Then rewrite those answers.